Amazon Error Messages
Amazon Error Messages
Encountering error messages on Amazon can be frustrating, but understanding these errors and knowing how to resolve them is essential for smooth business operations. This guide provides detailed explanations and solutions for common Amazon error messages, ensuring you can quickly address any issues that arise.
AmazonContractNotSigned:
This error occurs when the seller has not accepted Amazon’s Partnered Carrier Program terms and conditions. To resolve this, accept the terms and conditions on Seller Central.
CannotConfirmTransportContent:
The shipment request is ineligible for confirmation. Check if the shipment is already confirmed to resolve this issue.
CannotEstimateTransportContent:
This error means the shipment request is ineligible for an estimate. Ensure that the "Ship From" address is in a marketplace eligible for Amazon’s Partnered Carrier Program.
CannotVoidTransportContent:
The shipment request can no longer be voided. This typically happens if the request has progressed too far in the shipping process.
CarrierContractNotSigned:
The seller has not accepted the carrier’s terms and conditions. Accept the carrier’s terms on Seller Central to proceed.
CarrierInvalidForMarketplace:
The specified carrier is not supported in the marketplace where the shipment originates. Use a supported carrier for this marketplace.
EXP_DATED_ITEM_HAS_EXISTING_STICKERLESS_MAP:
The SKU is marked as a commingled product but should not be. Create a new listing for the same ASIN with a different SKU to resolve this.
Incorrect PrepInstruction Provided:
Ensure the product details page includes the EAN for every SKU/ASIN. Without an EAN, Amazon may reject the labeling.
EXTERNAL_ID_MAPS_MULTIPLE_IAIDS:
The item has a new FNSKU and cannot be posted under the existing one. Update the FNSKU to resolve this issue.
MISSING_DIMENSIONS:
The product is missing dimensions for FBA.
- Open the shipment.
- Click action menu > Edit > GO.
- Select the product.
- Click action menu > Revise Dimensions and Weight on Amazon > Go.
- Save the shipment and update the portal.
ITEM_WITH_NO_VALID_FC:
The item has no eligible Fulfillment Center because it is hazmat. You cannot send it to FBA.
ITEM_UNDER_HAZMAT_REVIEW:
The product is under review by Amazon for being a potential hazardous material.
NO_EXTERNAL_IDENTIFIER_FOR_EXISTING_MAP:
The product is missing a UPC on Seller Central.
NOT_IN_PRODUCT_CATALOG:
This occurs when Amazon’s information is not in sync with the MWS API. If unresolved after 24 hours, contact Seller Central Support.
Unexpected Error Occurred 500:
An HTTP 500 error usually resolves itself within 30 minutes to an hour. Check Amazon SP-API status for updates.
UNKNOWN_SKU:
The SKU is not in the FBA Catalog. Change the product to Fulfilled by Amazon, launch it, then retrieve and update the FNSKU.
You must include a valid ShipmentId:
The temporary ID assigned to a previewed shipment expires in 48 hours. Delete and recreate the shipment.
INVALID_MSKU_REMAP:
The ASIN on the portal doesn't match the ASIN on Seller Central. Update the ASIN on the portal to match the correct one on Amazon.
Error Code: 412:
One or more boxes in this shipment are oversized. Switch to a non-partnered shipment for the EU region.
Item Not Synced With Channel:
There is no link between the inventory item and the channel (Amazon). Create a new listing and sync it to resolve this error.
“Server Error”:
This error requires contacting support for resolution.
Please Check the Shipment. Invalid Status Change. Shipment ID:
To close the shipment after requesting labels, click "Mark as Closed." Do not mark it as "shipped" to avoid this error.
FIOS_NO_PATHS_TO_CUSTOMER:
There are no eligible FCs in the destination country for the mentioned SKUs. Remove the SKUs mentioned in the API response or contact seller support.
LTSF_RESTRICTION:
Amazon has had this item for too long and automatically removed it from the warehouse. You cannot send more of this item for a period of time, potentially around 3 months.
Please accept the null terms and conditions in country: DE
DE UK IT These apply to some European Countries.
Unfortunately, this error occurs because the Partnered Carrier Program is not currently enabled for the EU region (the example error shows DE, but it could apply to other EU marketplaces). To send LTL shipments, they’ll need to switch to a non-partnered shipment and arrange transportation directly with your preferred carrier.
ITEM_STRANDED:
Amazon can deem inventory as stranded for a variety of reasons. Below are the most common stranded reasons.
Pricing error:
Amazon determined that the price of your product was too low or too high and suppressed the product listing. You can resolve this issue by placing a minimum and maximum price under the Manage Inventory section of yourAmazon Seller Central.
Restricted ASIN:
This happens when Amazon has restricted the sale of an ASIN (potentially due to intellectual property violations, poor product quality, your product requires additional safety testing, etc.). Since it can happen for a number of reasons, you’ll need to contact Amazon Seller Central support for additional insight.
Suspended listing:
A suspended or suppressed listing may be caused by missing required information (e.g., images, bullet points, age requirements, etc.) or your product has received a high number of returns. Since it can happen for a number of reasons, you may need to contact Amazon Seller Central support for additional insight.
Listing error:
A listing error is when your inventory is not connected to an active ASIN. This can happen when a product’s listing has been deleted on Amazon (usually by accident).
You can fix this by relisting the ASIN on Amazon. If this does not resolve the issue, please contact Amazon Seller Central support.
Brand qualification required:
This issue arises if the ASIN or brand you want to sell requires prior approval. You may need direct approval from the brand to sell their products on Amazon or an invoice from an authorized distributor. Please contact Amazon Seller Central support for additional insight.
Expired product:
If you are selling a perishable item that has recently expired, Amazon will mark the inventory as stranded. In this case, the inventory will need to be removed from Amazon’s warehouse.
Closing or deleting a listing:
If you delete a listing from your Amazon Seller Central immediately after selling out of your inventory, any lost inventory or customer returns without an active offer will become stranded. You can fix this by relisting the ASIN on Amazon.
Bulk upload template error:
When filling out a bulk template upload file to import orders to your Amazon Seller Central, if the quantity column is populated, your listings will change from Fulfilled by Amazon to Fulfilled by Merchant, which strands your inventory. Please contact Amazon Seller support for additional insight.