Charge a Different Service Rate to Specific Clients

Services are defined once on the Services page, and they are only billed to the clients you add them to. There is no setting that makes a service visible to certain clients only; you control who is charged by choosing where the service is applied. To charge specific clients a different rate (for example, a product category that needs more prep work), create a dedicated service at that rate and add it to those clients' shipments. Only those clients are billed for it, and it appears on their invoice.

Create the Service

1. Go to the Services page and select Add Service.
2. Give the service a clear name (for example, Extra Prep) and set the charge to the rate you want to bill.
3. Select Create Service to save it.

Add the Service to a Client's Shipment in Bulk

Add the service only to the shipments of the clients who should be charged. Using Add Services To All Items applies it to every item in that shipment at once.

1. Open the outbound shipment for the client you want to charge.
2. Click Options in the top right, then select Add Services To All Items.
3. In the Select Service dropdown, choose the service you created.
4. Click Update Services. The service is applied to every item in the shipment and appears on that client's invoice.

Related

To apply a flat fee or discount across every item for a client (rather than a specific service), use the Per Item Adjustment field on the client's Merchant Details page. See Per Item Adjustment for Client-Specific Pricing.