Notifications
Client Notifications
Clients can receive the following notifications:
Billing Failed
When an attempt to charge a credit card fails, the client will be requested to update their billing information.
Inbound Shipment Receiving Report
When an inbound shipment is marked as received, the client will receive a report of the list of items that were received.
Invoice Ready For Payment
When an invoice is finalized, the client will receive a notification that they have a bill to pay.
Items Require Fixing
When an unsellable item is listed on a client's account, they will be notified and asked to login to take action on the unsellable item.
Outbound Shipment Shipped
When an outbound shipment is shipped, the client receives a notification that their shipment is on its way.
Prep Center Notifications
Prep center staff can receive the following notifications:
Billing Cycle Ends Tomorrow
When a client on a regular billing cycle is due to receive their invoice the next day, you will be notified so you can check their billable items and adjust as necessary.
Bill Of Lading Added To Outbound Shipment
When a bill of lading is attached to one of your outbound shipments.
Card Declined
When a client's card is declined on a payment attempt.
Carton Error Item Discrepancy Report
When a carton error or item discrepancy is reported on a shipment.
Channel Credentials Unauthorized
When a client’s channel credentials stop being authorized, so the channel can no longer sync.
Channel Credentials Updated
When a client updates their channel credentials on the portal.
Daily Manager Report
A daily summary of activity across your warehouse.
Merchant Support Request
When a merchant fills out the Email Us form from the Help menu, their message is sent here.
New Inbound Shipment Created
When a client adds a new inbound shipment to the portal.
New Merchant Created
When a new merchant is created on your account.
New Outbound Shipment Created
When a new outbound shipment is created on your account.
Each of your own notifications also has a "Send Notification To" box, so you can route an individual notification to an address other than your default email.
Configuring Notifications
To customize your client and prep center notifications see the following page: